IG Securities Launches 24/7 AI Chatbot ‘Gio’ for Trader Support

IG Securities has introduced a new artificial intelligence-powered support feature called “AI Chatbot (Gio)” within its trading platform. The service is to provide users with around-the-clock assistance, allowing traders to access information and resolve common questions at any time of day.

According to the company, Gio is available 24 hours a day and enables users to communicate through a chat-based interface. The chatbot is going to help customers find answers quickly, particularly outside regular customer service hours, including late nights, weekends, and public holidays.

IG Securities Launches 24/7 AI Chatbot ‘Gio’ for Trader Support

The AI chatbot generates responses using information published on IG Securities’ official website. Its primary role is to provide guidance on account opening procedures, as well as details about the products and services offered by the brokerage. IG Securities emphasized that the chatbot is not to provide investment recommendations or encourage trading activity. Instead, it serves as an informational support tool for users seeking assistance with platform-related or administrative inquiries.

The company also noted that chatbot responses are based on information available at the time of reference. As website content and service details may change, the information by the AI assistant may have updates without prior notice.

One of the notable aspects of the launch is that the service is available free of charge to all users. Access is not limited to existing clients, meaning individuals without an IG Securities account can also use the chatbot to obtain information about the company’s offerings and account registration process.

The introduction of Gio forms part of the brokerage’s broader effort to streamline customer support and improve access to information through automated technologies. As a result of the new service, IG Securities announced that it will gradually phase out the acceptance of inquiries submitted through the feedback function currently available within its trading system.

The move reflects a growing trend among financial services firms to deploy AI-powered customer support solutions that can handle routine inquiries continuously while reducing reliance on traditional support channels.

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